Frequently asked questions
Everything you need to know about singlespeed and fixed-gear bikes from bonvelo.
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Delivery and assembly
Our bikes are 85% assembled when they are delivered by DHL or Hermes. Final assembly will only take a few minutes. All of the tools required for assembly are included with your bike. Once you’ve taken your bicycle out of the bike box, there are only a few steps left until your bike is fully assembled:
- Hook in the front wheel and tighten it using the 15mm key.
- Insert the handlebars and tighten the 4 Allen screws at the stem equally.
- Screw in the pedals (labeled with L/R stickers) and tighten
- Insert the saddle and tighten it at the right height
- Each customer will also receive a booklet with tips and tricks on how to assemble and care for their bonvelo bike. Easy peasy!
We ship our bicycles exclusively via our shipping partners DHL and Hermes. Our bikes are usually delivered in 3-4 days within Europe (1-2 days in Germany). The bikes are padded in their bonvelo bike box, which is specifically tailored for each frame size, to provide the best protection from any damage. The packaging is designed especially for bicycles, which is why accessories will be packaged separately from the bicycle, even if they are ordered at the same time.
Accessories and wheels are shipped daily via DHL. These are also generally delivered in 2-3 days within Europe (1-2 days in Germany).