Frequently asked questions
Everything you need to know about singlespeed and fixed-gear bikes from bonvelo.
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International Customers Delivery and assembly Pick-up and shipping Singlespeed and fixed-gear bikes Quality of bonvelo bikes Service at bonvelo
Service at bonvelo
How is the service and reachability at bonvelo?
We are a small company from Hamburg, Germany, and we value service, transparency and reachability. All our bikes are carefully inspected before they leave our warehouse. If something doesn’t meet your expectations, you can contact us by telephone (Monday-Friday, 10 AM to 6 PM), by email or via social media (Facebook, Twitter, Instagram). We can be reached at our office and warehouse in Hamburg Monday through Friday from 9 AM to 4 PM. We generally reply within 24 hours, usually much faster.
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